Privacy Policy

1. Introduction

Welcome to GreetAI ("we", "our", or "us"). We operate the website greetai.online and provide AI-powered review and comment reply automation services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using GreetAI, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you register.
• Business Information: Business name, type, and location provided during onboarding.
• Connected Platform Data: When you connect Google Business Profile, Instagram, Facebook, WhatsApp, LinkedIn, TikTok, or Pinterest, we access reviews, comments, and messages on your behalf to generate and post AI replies.
• Payment Information: Billing details processed securely through Stripe. We do not store your card details.
• Usage Data: Pages visited, features used, and interaction logs to improve our service.
• Communications: Messages you send to our support team.

3. How We Use Your Information

• To provide, operate, and maintain the GreetAI platform.
• To generate and post AI-powered replies to your reviews and comments.
• To process payments and manage your subscription.
• To send transactional emails (account confirmation, billing receipts).
• To improve our AI models and platform features.
• To respond to your support requests.
• To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share your data with:

• Supabase: Database and authentication infrastructure.
• Stripe: Payment processing.
• DeepSeek AI: AI language model used to generate replies.
• Google, Meta, LinkedIn, TikTok, Pinterest: Platform APIs used to fetch and post content on your behalf.
• Vercel: Hosting and deployment infrastructure.
• Legal authorities: If required by law or to protect our rights.

5. Google API Data

GreetAI's use of data received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We access Google Business Profile data solely to fetch reviews and post replies on your behalf. We do not use this data for advertising or share it with third parties beyond what is necessary to operate the service.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at connect@greetai.online. We will respond within 72 hours.

7. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS), secure database storage via Supabase, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent for data processing.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at connect@greetai.online.

9. Cookies

We use essential cookies to maintain your session and authentication state. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect platform functionality.

10. Children's Privacy

GreetAI is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Continued use of GreetAI after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: